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Take Advantage of Pump Repair From Manufacturer's Reps

Picture of Elizabeth Safran
By Elizabeth Safran on July, 5 2016

splash_home2.pngIn recent years, we have really upped our pump repair game. It seemed to be the next logical step. After all, we put them together here – why not repair them?

Being in the parts department, I’ve heard a lot of customers say they want to buy a whole new pump instead of replacing the parts that have gone bad over time. While that’s a surefire way to fix the problem, what do you do with the old pump? Is it really broken beyond all hope? Or do you just need to put a new seal kit in it? Why would you throw away a pump that could be fixed?

And don’t forget the benefits of having a repaired pump on-site. It’s the perfect solution to a weekend or holiday breakdown. No one has to run around like a crazy person to find the parts or a new pump and spend tons of money on after hours service. While HTS has a large inventory, we don’t carry every single pump we sell in stock. This means some pumps have a lead time of a month or more. In most cases, having a repaired pump to plug in as a temporary fix is a great solution to those long lead times.   In fact, I like to recommend that customers send us the old pump after purchasing and installing a new one. That way, you have a brand new pump and a repaired pump just waiting as a back up.

For all those reasons and more, it makes sense to utilize offsite pump repair service. Our pump builders have years of experience building and repairing these pumps. Not only that, using a manufacturer’s rep means you’ll probably get the quickest turn around on repairs as we have a large parts inventory.

In summary, here are a few of the reasons to take advantage of local pump repair services –

  1. Manufacturer reps (like us!) carry a large parts inventory and can accommodate emergencies.

  2. Having a repaired pump on site can save money in the long run by eliminating many after hours service calls, next day air shipping charges, and expedite fees.

  3. Eliminate the problems long lead times can cause.

  4. Using a manufacturer’s rep who reps the pumps they repair means you won’t find anyone in North or South Carolina that knows these pumps better.

  5. Use a pump repair service that inspects each pump for defects in the casing, impeller, seal, bearing assembly, etc. They should be thorough in making sure to identify any and all problems a pump may have. They shouldn't just throw a seal kit in and say “That should do it.”

  6. Each pump is cleaned thoroughly.. Technicians hit the pump with grinders and 3M pads to make sure that all the "crud," rust, water deposits and grime are cleaned out from inside and outside the pump.

  7. Repainting pumps.  This protects the pump from rusting/decaying prematurely.

  8. Pressure test each pump with a volute/casing. Without the volute, the technician can’t pressure test the pump to make sure that the seal is tight and no leaks are present. If a leak is found, your pump repair service should start all over again, at no cost to the customer (that's you!).

  9. Your customer service representative should be in touch with you throughout the process to make sure you’re aware of any changes or developments relating to the repair...even the ones that wind up saving you money!

Think of this service next time you have a pump fail in the field and contact your local manufacturer's rep for pump repair!

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