Hooked on Hydronics Blog

Manufacturer News: Taco Wins 2019 AHR Expo Innovation Award

Posted by Kelly Patterson on Oct 1, 2018 11:25:05 AM

Innovation doesn't come easy these days. We're all so busy just getting things done day after day that it's tough to spend the extra time and thought energy into creating better technology, business practices and equipment. Innovation, however, is a critical piece in offering solutions that improve the customer experience.

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Topics: Efficiency, Building Owner Tips, General Knowledge, Customer Service, Pumps, Parts, Manufacturer Information

Service Tips from Griswold Water Systems: Cooling Tower Seasonal Start-up

Posted by Kelly Patterson on Feb 19, 2018 8:33:00 AM

This blog post was written by Mike Jakubowski of Griswold Water Systems.

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Topics: Cooling Towers, Building Owner Tips, Customer Service

4 Ways HVAC Manufacturer’s Reps Add Value to Your Commercial Building Projects

Posted by Kelly Patterson on Jul 19, 2017 4:42:13 PM

Today, you can get almost everything from the Internet. And, with the help of do-it-yourself warehouses and enterprising You-Tubers, you can pretty much get a home improvement project done in a weekend or two by yourself. We’re rapidly becoming a society who doesn’t need any help from outside sources. We can print our own legal documents, build our own bookshelves at home, fix our leaking pipes and sell our own houses. And, for the most part, it works pretty well.

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Topics: Products, Customer Service, Building Owner Tips, Design Engineer Tips

What Are the Best HVAC and Plumbing Parts to Keep On Hand?

Posted by Elizabeth Safran on Feb 22, 2017 11:07:55 AM

That’s a question we get pretty often here in the parts department.   These customers quickly become my personal favorites because they are planning ahead. I love customers who plan ahead! It means no one has to go crazy when a pump seal goes or an ignitor needs to be replaced in a boiler. All they have to do is replenish their spares and we can roll on – easy peasy.

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Topics: Customer Service, Parts, Pumps, Boilers and Water Heaters

4 Ways HVAC Manufacturer’s Reps Add Value to Your Commercial Building Projects

Posted by Kelly Patterson on Aug 31, 2016 10:44:43 AM

Today, you can get almost everything from the Internet. And, with the help of do-it-yourself warehouses and enterprising You-Tubers, you can pretty much get a home improvement project done in a weekend or two by yourself. We’re rapidly becoming a society who doesn’t need any help from outside sources. We can print our own legal documents, build our own bookshelves at home, fix our leaking pipes and sell our own houses. And, for the most part, it works pretty well.

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Topics: Products, Customer Service, Building Owner Tips, Design Engineer Tips

What Are the Best HVAC and Plumbing Parts to Keep On Hand?

Posted by Elizabeth Safran on Jul 14, 2016 8:00:00 AM

That’s a question we get pretty often here in the parts department.   These customers quickly become my personal favorites because they are planning ahead. I love customers who plan ahead! It means no one has to go crazy when a pump seal goes or an ignitor needs to be replaced in a boiler. All they have to do is replenish their spares and we can roll on – easy peasy.

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Topics: Pumps, Parts, Customer Service, Boilers and Water Heaters

Take Advantage of Pump Repair From Manufacturer's Reps

Posted by Elizabeth Safran on Jul 5, 2016 8:00:00 AM

In recent years, we have really upped our pump repair game. It seemed to be the next logical step. After all, we put them together here – why not repair them?

Being in the parts department, I’ve heard a lot of customers say they want to buy a whole new pump instead of replacing the parts that have gone bad over time. While that’s a surefire way to fix the problem, what do you do with the old pump? Is it really broken beyond all hope? Or do you just need to put a new seal kit in it? Why would you throw away a pump that could be fixed?
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Topics: Pumps, Customer Service

How to Request Parts for HVAC and Plumbing Equipment

Posted by Elizabeth Safran on Jun 9, 2016 10:23:29 AM

Finding the parts you need for HVAC and plumbing equipment can be tough.  Not because you can't find a manufacturers rep who stocks the part but because you just aren't sure what the part number is.  Or you don't know what the manufacturer's rep needs to know. And every manufacturer is different. Some have serial numbers, some have model numbers but no serial numbers, some have model numbers on the item you need but the part has to be found by looking up the production number of the whole system.

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Topics: Parts, Customer Service

Manufacturer News: AERCO's End-User Training

Posted by Elizabeth Safran on Jun 8, 2016 8:44:03 AM

Let’s say you’re the maintenance manager at a hospital. In the middle of the night, a boiler faults and you’re suddenly dead in the water.   You can call the emergency contractor and get charged an arm and a leg to have them diagnose the problem or you can diagnose it yourself because you’ve taken advantage of AERCO’s free training for end users. Which situation sounds better to you?

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Topics: General Knowledge, Customer Service, Manufacturer Information, Training, Boilers and Water Heaters, Building Owner Tips

AERCO Boiler Maintenance: It's Like Changing the Oil and Rotating the Tires

Posted by Elizabeth Safran on Jun 2, 2016 3:32:02 PM

Ever since I got my first car, my dad has lectured me about the importance of proper maintenance.

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Topics: Customer Service, Manufacturer Information, Boilers and Water Heaters, Building Owner Tips

Why we blog

At Heat Transfer Sales of the Carolinas, we are invested in the success of our customers.  And we believe in the products we represent.  We use our blog posts to educate and answer questions about hydronic HVAC and engineered plumbing equipment and the industry in general. 

We are dedicated to:

  • Helping our customers find solutions
  • Innovative thinking
  • Serving as true partners in the HVAC & plumbing industry
  • Representing the latest high-performing equipment

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